Privacy Policy

PRIVACY POLICY

Last updated: 26/01/2025

Welcome to YourSeyva privacy policy (“Privacy Policy” or “Policy”).

YourSeyva is a unit of Hasiru Holidays and its affiliates (collectively, “YourSeyva”, “we”

or “us”) are engaged in the business of providing web-based solutions to facilitate connections

between customers that seek specific services and service professionals that offer these

services. This Policy outlines our practices in relation to the collection, storage, usage,

processing, and disclosure of personal data that you have consented to to share with us when

you access, use, or otherwise interact with our website available

at https://www.yourseyva.com/ or mobile application ‘YourSeyva’ (collectively, “Platform”)

or avail products or services that YourSeyva offers you on or through the Platform (collectively,

the “Services”).In this Policy, the services offered to you by service professionals on or

through the Platform are referred to as “Professional Services”.

At YourSeyva, we are committed to protecting your personal data and respecting your privacy.

In order to provide you with access to the Services or the Professional Services, we have to

collect and otherwise process certain data about you. This Policy explains how we process and

use personal data about you.

Please note that unless specifically defined in this Policy, capitalised terms shall have the same

meaning ascribed to them in our Terms and Conditions, available at https://

https://www.yourseyva.com/terms (“Terms”). Please read this Policy in consonance with the

Terms.

By using the Services, you confirm that you have read and agree to be bound by this Policy and

consent to the processing activities described under this Policy.

Please refer to Section 1 to understand how the terms of this Policy apply to you.

1. BACKGROUND AND KEY INFORMATION

(a) How this Policy applies:

This Policy applies to individuals who access or use the Services or otherwise avail the

Professional Services. For the avoidance of doubt, references to “you” across this Policy are to

an end user that uses the Platform.

By using the Platform, you consent to the collection, storage, usage, and disclosure of your

personal data, as described in and collected by us in accordance with this Policy.(b) Review and Updates:

We regularly review and update our Privacy Policy, and we request you to regularly review this

Policy. It is important that the personal data we hold about you is accurate and current. Please

let us know if your personal data changes during your relationship with us.

The Platform may include links to third-party websites, plug-ins, services, and applications

(“Third-Party Services”). Clicking on those links or enabling those connections may allow

third parties to collect or share data about you. We neither control nor endorse these Third-

Party Services and are not responsible for their privacy statements. When you leave the

Platform or access third-party links through the Platform, we encourage you to read the

2. PERSONAL DATA THAT WE COLLECT

(a) We collect different types of personal data about you. This includes, but is not limited to:

(i) Contact Data, such as your mailing or home address, location, email addresses, and

mobile numbers.

(ii) Identity and Profile Data, such as your name, username or similar identifiers,

photographs, and gender.

(iii) Marketing and Communications Data, such as your address, email address,

information posted in service requests, offers, wants, feedback, comments, pictures and

discussions in our blog and chat boxes, responses to user surveys and polls, your preferences

in receiving marketing communications from us and our third parties, and your

communication preferences. We also collect your chat and call records when you communicate

with service professionals through the Platform.

(iv) Technical Data, which includes your IP address, browser type, internet service provider,

details of operating system, access time, page views, device ID, device type, frequency of

visiting our website and use of the Platform , website and mobile application activity, clicks,

date and time stamps, location data, and other technology on the devices that you use to access

the Platform.

(v) Transaction Data, such as details of the Services or Professional Services you have

availed, a limited portion of your credit or debit card details for tracking transactions that are

provided to us by payment processors, and UPI IDs for processing payments.(vi) Usage Data, which includes information about how you use the Services and Professional

Services, your activity on the Platform, booking history, user taps and clicks, user interests,

time spent on the Platform, details about user journey on the mobile application, and page

views.

(b) We also collect, use, and share aggregated data such as statistical or demographic data for

any purpose. Aggregated data could be derived from your personal data but is not considered

personal data under law as it does not directly or indirectly reveal your identity. However, if

we combine or connect aggregated data with your personal data so that it can directly or

indirectly identify you, we treat the combined data as personal data which will be used in

accordance with this Policy.

Where we need to collect personal data by law, or under the terms of a contract (such as the

Terms), and you fail to provide that data when requested, we may not be able to perform the

contract (for example, to provide you with the Services). In this case, we may have to cancel or

limit your access to the Services.

3. HOW DO WE COLLECT PERSONAL DATA?

We use different methods to collect personal data from and about you including through:

(a) Direct Interactions. You provide us your personal data when you interact with us. This

includes personal data you provide when you:

(i) create an account or profile with us;

(ii) use our Services or carry out other activities in connection with the Services;

(iii) enter a promotion, user poll, or online surveys;

(iv) request marketing communications to be sent to you; or

(v) report a problem with the Platform and/or our Services, give us feedback or contact us.

(b) Automated technologies or interactions. Each time you visit the Platform or use the

Services, we will automatically collect Technical Data about your equipment, browsing actions,

and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server

logs, and other similar technologies. We may also receive Technical Data about you if you visit

other websites or apps that employ our cookies.(c) Third parties or publicly available sources. We will receive personal data about you

from various third parties:

(i) Technical data from analytics providers such as Facebook and advertising networks;

(ii) Identity and profile-related Data and Contact Data from service professionals, publicly

available sources, etc.;

(iii) Personal data about you from our affiliate entities.

4. HOW DO WE USE YOUR PERSONAL DATA?

(a) We will only use your personal data when the law allows us to. Most commonly, we will use

your personal data where we need to provide you with the Services, enable you to use the

Professional Services, or where we need to comply with a legal obligation. We use your

personal data for the following purposes:

(i) to verify your identity to register you as a user, and create your user account with us on the

Platform;

(ii) to provide the Services to you;

(iii) to enable the provision of Professional Services to you;

(iv) to monitor trends and personalise your experience;

(v) to improve the functionality of our Services based on the information and feedback we

receive from you;

(vi) to improve customer service to effectively respond to your Service requests and support

needs;

(vii) to track transactions and process payments;

(viii) to send periodic notifications to manage our relationship with you including to notify you

of changes to the Services, send you information and updates pertaining to the Services you

have availed, and to receive occasional news and updates related to us or the Services;

(ix) to assist with the facilitation of the Professional Services offered to you, including to send

you information and updates about the Professional Services you have availed;

(x) to market and advertise the Services to you;

(xi) to comply with legal obligations;(xii) to administer and protect our business and the Services , including for troubleshooting,

data analysis, system testing, and performing internal operations;

(xiii) to improve our business and delivery models;

(xiv) to perform our obligations that arise out of the arrangement we are about to enter or have

entered with you;

(xv) to enforce our Terms; and

(xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves

against legal claims.

(b) You agree and acknowledge that by using our Services and creating an account with us on

the Platform, you authorise us, our service professionals, associate partners, and affiliates to

contact you via email, phone, or otherwise. This is to provide the Services to you and ensure

that you are aware of all the features of the Services and for related purposes.

you directly provide it to us (via the Services or otherwise), including but not limited to

personal correspondence such as emails, instructions from you, etc., may be collected,

compiled, and shared by us in order to render the Services to you. This may include but not be

limited to service professionals who provide or seek to provide you with Professional Services,

vendors, social media companies, third-party service providers, storage providers, data

analytics providers, consultants, lawyers, and auditors. We may also share this information

with other entities in the YourSeyva group in connection with the above-mentioned purposes.

(d) You agree and acknowledge that we may share data without your consent, when it is

required by law or by any court or government agency or authority to disclose such

information. Such disclosures are made in good faith and belief that it is reasonably necessary

to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws

and regulations.

5. COOKIES

(a) Cookies are small files that a site or its service provider transfers to your device’s hard drive

through your web browser (if you permit it to) that enables the sites or service providers’

systems to recognise your browser and capture and remember certain information.

(b) We use cookies to help us distinguish you from other users of the Platform, understand

and save your preferences for future visits, keep track of advertisements and compile aggregate

data about site traffic and site interaction so that we can offer you a seamless user experience.We may contact third-party service providers to assist us in better understanding our site

visitors. These service providers are not permitted to use the information collected on our

behalf except to help us conduct and improve our business.

Platform that are placed by third parties. We do not control the use of cookies by third parties.

If you send us personal correspondence, such as emails, or if other users or third parties send

us correspondence about your activities or postings on the Platform, we may collect such

information within a file specific to you.

6. DISCLOSURES OF YOUR PERSONAL DATA

(a) We may share your personal data with third parties set out below for the purposes set out

in Section 4:

(i) Service professionals to enable them to provide you with Professional Services;

(ii) Internal third parties, which are other companies within the YourSeyva group of

companies.

(iii) External third parties such as:

● trusted third parties such as our associate partners, and service providers that provide

services for us or on our behalf. This includes hosting and operating our Platform, providing

marketing assistance, conducting our business, processing payments and transaction-related

processes, transmitting content, and providing our Services to you;

● analytic service providers and advertising networks that conduct web analytics for us to help

us improve the Platform. These analytics providers may use cookies and other technologies to

perform their services;

● other registered users on our Platform upon your request or where you explicitly consent to

such disclosure; and

● regulators and other bodies, as required by law or regulation.

(b) We require all third parties to respect the security of your personal data and to treat it in

accordance with the law. We do not allow our third-party service providers to use your

personal data for their own purposes and only permit them to process your personal data for

specified purposes and in accordance with our instructions.

7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA(a) Access and Updating your Personal Data: You hereby warrant that all personal data that

you provide us with is accurate, up-to-date, and true. When you use our Services, we make

best efforts to provide you with the ability to access and correct inaccurate or deficient data,

subject to any legal requirements. You can request YourSeyva for a copy of your personal data

by sending an email to [email protected]. YourSeyva may take up to 7 (seven) working

days respond to such request.

(b) Opting-out of Marketing and Promotional Communications:When we send you marketing

and promotional content through email, we make best efforts to provide you with the ability

to opt-out of such communications by using the opt-out instructions provided in such emails.

You understand and acknowledge that it may take us up to 10 (Ten) business days to give effect

to your opt-out request. Please note that we may still send you emails about your user account

or any Services you have requested or received from us.

8. DELETION OF ACCOUNT AND PERSONAL DATA

(a) Notwithstanding anything contained in the Terms, you may delete your account as well as

your personal data stored with YourSeyva by sending an email to [email protected].

YourSeyva may take up to 7 (seven) working days to process your request. Once your account

is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarified that

all data with respect to transactions performed by you on the Platform will be retained in

accordance with applicable law.

9. TRANSFERS OF YOUR PERSONAL DATA

(a) We comply with applicable laws in respect of storage and transfers of personal data. As a

part of your use of the Services, the information and personal data you provide to us may be

transferred to and stored in countries other than the country you are based in. This may

happen if any of our servers are from time to time located in a country other than the one you

are based, or one of our vendors, partners, or service providers is located in a country other

than one you are based in.

(b) By submitting your information and personal data to us, you agree to the transfer, storage,

and processing of such information and personal data in the manner described above.

10. DATA SECURITY

(a) We implement appropriate security measures and privacy-protective features on our

Platform including encryption, password protection, call masking, and physical security

measures to protect your personal data from unauthorised access and disclosure, and follow

standards prescribed by applicable law.(b) Where you have chosen a password that enables you to access certain parts of the Services

or Professional Services, you are responsible for keeping this password secret and confidential.

We will not be responsible for any unauthorised use of your information, or for any lost, stolen,

or compromised passwords, or for any activity on your user account due to such unauthorised

disclosure of your password. In the event your password has been compromised in any manner

whatsoever, you should promptly notify us to enable us to initiate a change of password.

11. DATA RETENTION

(a) You agree and acknowledge that your personal data will continue to be stored and retained

by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after

the termination of your account on the Platform or access to the Services to comply with our

legal rights and obligations.

(b) In some circumstances, we may aggregate your personal data (so that it can no longer be

associated with you) for research or statistical purposes, in which case we may use this

information indefinitely without further notice to you.

12. BUSINESS TRANSITIONS

You are aware that in the event we go through a business transition, such as a merger,

acquisition by another organisation, or sale of all or a portion of our assets, your personal data

might be among the assets transferred.

13. USER GENERATED CONTENT

We invite you to post content on our Platform, including your comments, feedback, pictures,

or any other information that you would like to be made available on our Platform. Please note

that such content will be available to all visitors to our Platform and may become public. We

cannot prevent such information from being used in a manner that is contrary to this Policy,

applicable laws, or your personal privacy, and we disclaim all liability (express or implied) in

this regard. Further, you agree to comply with all applicable laws in relation to the content

uploaded or otherwise shared by you on our Platform. You understand and acknowledge that

you will be solely responsible for any information published by you on our Platform that

violates applicable laws.14. UPDATES TO THIS POLICY

(a) We may occasionally update this Policy. If we make changes to this Policy, we will upload

the revised policy on the Platform or share it with you through other means, such as email. To

the extent permitted under applicable law, by using our Platform after such notice, you

consent to updates made to this Policy.

(b) We encourage you to periodically review this Policy for the latest information on our

privacy practices.

15. GRIEVANCE OFFICER

If you have any questions about this Policy, how we process or handle your personal data, or

otherwise, you may reach out to us, with your queries, grievances, feedback, and comments at

[email protected]